SHIPPING POLICY

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 1 business days of the order being placed. Shipment will arrive in between 5-12 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

After your order is shipped, you will receive an email with a tracking number. Use this number on our Logistics inquiry or the courier's official www.17track.net. website to get real-time updates about your shipment.If you don’t see tracking information right away, it may be due to a delay in system updates. We recommend clicking the tracking link a few times to refresh the status.

Why hasn’t my tracking information updated?

Tracking updates may sometimes experience delays due to high shipping volumes or customs processing. If there’s no update for more than 5 business days, please contact our support team with your order number for assistance.

What should I do if my package is marked as delivered but I didn’t receive it?

If your package status shows as "delivered" but you haven’t received it, please check with neighbors or your local post office first. If the issue remains unresolved, contact our customer service team immediately for further support.

What should I do if my package is delayed?

If your package is delayed beyond the estimated delivery timeframe, please first check the tracking information for updates. If there are no new updates for over 5 business days, reach out to our customer service team with your order number, and we will assist you in resolving the issue promptly.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via [email protected]. 

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via [email protected] to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.